Refund policy

Returns
We do not accept returns due to the limited nature of our production runs. All sales are final.

Exchanges
Size exchanges are available within 7 days of delivery, subject to availability — we can only offer a size exchange if we currently have that size in stock. A $20 shipping fee applies, and your item must be in perfect, unworn condition with tags intact.

Wrong or Damaged Items
If your order arrives damaged or with the wrong size, contact us immediately at support@brokenvanityla.com or via Instagram DM. Include your order number and a photo of the issue—we’ll get it sorted with no extra fees.

International Orders
We do not accept returns, exchanges, or refunds for international orders due to high shipping costs.

Refunds
We do not offer refunds. Size exchanges (see above) are the only adjustment we're able to offer, and only when the requested size is in stock. Sale or discounted items are final and not eligible for exchange.

Processing Time
Once we receive your exchange, please allow 7–10 business days for processing.

Exchange Shipping
Customers are responsible for shipping costs to send an item back for exchange. To request a shipping label or guidance, reach out to support@brokenvanityla.com.

Customs & Duties
Any customs fees, taxes, or import charges for your order are your responsibility. Broken Vanity does not cover these costs—check with your local customs office before purchasing.