Privacy policy

At Broken Vanity, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and engage with our services. By accessing or using our website, you agree to the terms outlined in this policy. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE COLLECT

We collect both personal and non-personal information when you interact with our website, place an order, or sign up for our newsletter. This includes:

• Personal Information: Name, email address, billing and shipping address, phone number, payment information, and any other details you provide during the checkout process.

• Non-Personal Information: IP address, browser type, device type, time and date of access, pages viewed, referring URL, and other technical information about how you interact with our website.

HOW WE USE YOUR INFORMATION

The personal information we collect is used for the following purposes:

• Order Processing and Customer Service: To process your orders, manage your account, deliver products, and communicate with you about your order status.

• Personalization: To improve your shopping experience by offering personalized recommendations based on your browsing and purchasing history.

• Marketing: To send you promotional emails, special offers, and updates regarding our products and services. You can opt out of marketing emails at any time by following the unsubscribe instructions in any of our emails.

• Website Improvement: To analyze website traffic and user behavior in order to enhance the functionality of our website and improve user experience.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help remember your preferences, track your shopping cart, and collect information about how you use our site. You can control cookie use through your browser settings, though disabling them may limit some website functionality.

MESSAGING PRIVACY POLICY

When you opt into SMS communications from Broken Vanity, we collect your phone number and message interaction data for the purpose of delivering promotional texts and updates. This data is not shared with third parties outside of our messaging service provider and is used solely for communication related to our brand and products.

DATA SECURITY

We use industry-standard encryption technologies, including SSL, to protect your sensitive data during transmission. While we strive to protect your information, no method of transmission over the internet is entirely secure.

SHARING OF YOUR INFORMATION

We do not sell or rent your personal information. We may share it with trusted service providers to fulfill orders, process payments, manage shipping, or deliver marketing communications. These partners are required to keep your information secure and confidential.

We may also disclose your information if required by law or to protect our legal rights, property, and safety.

YOUR RIGHTS

You have the right to:

• Access, correct, or delete your personal data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise your rights, email support@brokenvanityla.com.